Faq’s – EIPK

Faq's

Frequently Asked Questions

1. What is EIPK BPO all about?

EIPK BPO is a provider of BPO (Business Process Outsourcing) services headquartered in Noida, India. We provide customized business process management to customers in the Media & Entertainment, Logistics & Transportation, Banking & Financial, Automotive, Telecom, Utility, Retail, Healthcare, e-Commerce, Travel & Hospitality and Publishing sector.

2. Why should I outsource my support functions?

The four primary reasons that drive the decision of outsource are; to reduce costs, on-demand expertise & resources, staffing facility and finally to have the ability to focus on core business goals and planning. A research conducted by Bloomberg reveals that outsourcing is not just about saving, it’s seen as a revolution in innovation.

3. What are the services that EIPK BPO offers?

4. What kind of clients and industries have you worked for?

EIPK BPO has a roster of multiple clients spread across verticals including travel and leisure, insurance, healthcare, banking, manufacturing, consumer products, retail, telecom, shipping, and logistics. We proudly serve small medium and large sized companies

5. Where do you have your client base?

EIPK BPO’s business relationships are as diverse as the services we render. Today we proudly serve hundreds of customers in more than 30 countries, spanning 4 continents. Our partnerships & services transcend markets and geography – as does our commitment to serve the global success of your business.

6. How will my project be handled if I outsource to EIPK BPO?

EIPK BPO follows 6-steps cyclic approach for transition methodology Transition Management is one of the most important roles in EIPK BPO that performs outsourcing/off-shoring. In Transition management, we carefully follow the process of migrating knowledge, systems, and operating capabilities between our outsourcing environments versus an in-house staff of our client.

7. Are your services cost-effective?

Competitive pricing strategy sets us apart from our competitor. Pricing is one of the most important components when it comes to select an outsourcing partner. EIPK BPO’s pricing parameter is one of the first things that our client notices about a service and is one of the deciding factors when it comes to their decision to outsource their project or not. Needless to say, the competition in the market is on a constant rise, yet we offer 20% lower pricing than our competitors.

8. What is the quality assurance process you follow?

EIPK BPO is an ISO 9001:2015 certified company and understands the importance of quality. Our Quality Assurance (QA) is any systematic process of determining whether our service meets specified requirements.

9. What is your pricing model?

There are 5 key factors that influence our prices.
Number of hours / term of the contract
The volume of the project
The complexity of the project
The skill level requirements of the team
The technology/software to be used

10. What is your TAT?
Although the turnaround time (TAT) of a project is largely dependent on the volume, complexity and type of project, we have devised methods to cut down the time constraint whilst maintaining high standards of quality. We take several steps to ensure that we meet with turnaround time.

11. How about security at EIPK BPO?
Guards posted at access points and 24 x 7 video surveillance enforce our security measures. We allow only authorized access to servers, networks and workstations controlled through individual passwords. All email sent and received are checked for viruses, and we have a regular back-up for all data and files.

12. What if I am not satisfied with the work?
We proudly offer a trial of one week to get an overview of our services. You may cancel the trial, if you are not satisfied with the results driven by the trial.

13. What is your project management cycle?
Our project management life cycle consists of five simple phases which are listed below:

14. How do you ensure client confidentiality?
We at EIPK BPO understand the importance of confidentiality regarding our clients’ projects information and data privacy, and ensure that it is all kept under wraps with only limited access by only those people authorized to do so by the client and management. We also we sign a non-disclosure agreement with our clients to ensure confidential application development, where all project-related details pertaining to data, authorized personnel, etc are discussed with the client to come to a mutual consent regarding security. We also get all our employees to sign a confidential web development agreement, with legal consequences if found to be guilty of violating it.

15. Do you have the adequate infrastructure and technology to support my business processes?
Yes, with the perfect blend of latest technologies & systems, we are to enable to offer the uninterrupted services. A glimpse of our infrastructure:

Dedicated leased lines from difference ISP (Internet Service Provider) for high- speed internet connectivity.
Premium servers and workstations
24/7 power supplies. Equipped with UPS & Gensets for power backup
Top of the line routers and switches
CAT-6 network
Network Security (Firewall Protection) and Real Time Virus Protection

16. What qualifications do your employees hold?
The minimum qualification to join EIPK BPO is a college degree. All our employees are either college graduates or higher. For the specialized projects like Research and Analysis, our staff holds Masters Degrees in Business Administration, Finance, Statistics, English Literature, Communication and Research.

17. Do you sign non-disclosure agreements and SLAs?
Yes, we do sign a non-disclosure agreement with our clients to ensure confidential application development, where all project-related details pertaining to data, authorized personnel, etc are discussed with the client to come to a mutual consent regarding security.

18. If I outsource to EIPK BPO, how will I be paying you?
You may use wire transfer or PayPal. For other payment option, please get in touch with our sales representative.